Troubleshooting - Orders & Shipping

Sep 6, 2023 · 3 minutes to read


How can I track my Treon order?

If you would like to know the exact delivery time for your order, please contact the Treon Sales team:

If you have received a waybill number, the shipment is being delivered and you can track the shipment in the carrier tracking services.


My Treon order has not arrived yet

The estimated delivery times may vary, for example depending on the number of units ordered or the situation of the stock. If you require a specific delivery day and time for your order, please contact our sales team:

If you have received a waybill number, the shipment is being delivered and you can track the shipment in the carrier tracking services.


My package has arrived damaged

If your package has arrived damaged, please take pictures of the package and the content, if visible damaged. Please contact the carrier and make a claim immediately. Follow the instructions of the carrier.

Please contact Treon Support with the confirmation of your claim, so we can evaluate the damage and find the best way to proceed.

In case the content of your package is damaged, do not attempt to repair it yourself. Only qualified personnel may repair Treon devices and you will void the warranty.


I have not received a confirmation for my Treon Webstore order

If you did not get a confirmation for your order, please contact so that we can check the status of your order and inform you of needed actions.


How can I change the delivery address of my order?

If the shipment has not yet been sent and you need to change the delivery address, please contact our sales team:

In case the shipment has already been sent and you have a tracking number, you can contact the carrier’s customer service to see if it is possible to change the delivery address.


I have received the wrong product

In case you have received the wrong product, please contact Treon Support for further instructions.


Where can I find the user guides for my new Treon products?

You can find the Quick Start Guides for your Treon products here in the Treon Knowledgebase in the Documentation section.

For more advanced information on how to set up and maintain your Treon products, please check the Learning Path section.


How can I return my Treon product?

If your Treon product has any issue, please always first contact Treon Support. In most cases the issue can be resolved remotely without returning the product.

If you have agreed with Treon Support to return an item, follow the instructions for returning a Treon product.



Treon Support

You still have questions? Our dedicated team of experts is happy to help you! Please contact Treon Support directly by e-mail.

Did you know? Treon offers Premium Support and Maintenance Packages for our customers. Get even more out of Treon and boost your sales - inquire now about features and prices!


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