Caution! Article for developers
Information on this page is intended particularly for users with advanced technical knowledge.Known Issues and Workarounds
Sep 12, 2023 · 6 minutes to read
Introduction
The best product still needs to be kept adapted to a changing technical environment. Here we offer a list of the known issues in the Treon Aito Release for Gateway that we are aware of, as well as possible solutions and workarounds.
If you have an issue that is not listed here, please report it to the Treon Support team.
Keep your Treon product updated
The good news first: Most known issues have already been fixed! Our dedicated teams of product makers are constantly improving our products. Make sure you have the latest Treon Aito Release version for your Treon product to not only benefit from the latest bug fixes but also the newest features!
See the Updates section for more information on how to update!
Known Issues & Workarounds
Treon Aito Release 7.1.1 for Gateway
These issues have not yet been fixed in our latest Treon Aito Release for Gateway - but our dedicated product makers are working on fixing them in future release versions!
Treon Aito Release 7.2 for Gateway is on the way and will be the next step in the evolution of our product range! Stay tuned - we will announce the release in our Treon Technical Newsletter. Not a subscriber yet? Send an email to Treon Support and we will be happy to add you to the list!
NTP Timeserver cannot be changed in Configuration UI
Known Issue: When changing the NTP timeserver in the Treon Gateway’s Configuration UI, the new setting will not be saved but the old setting remains instead.
Workaround: There are two possible ways to address the issue:
a. You can set the time manually through the Treon Gateway’s Configuration UI or via DM commands. Please not that the Treon Gateway will lose the time whenever it loses power.
b. You can set a timeserver via SSH connection to the Treon Gateway.
Hidden SSIDs crashes Wi-Fi scan in Configuration UI
Known Issue: If there is any hidden SSID Wi-Fi network in reach of the Treon Gateway, the Wi-Fi scan in the gateway’s Configuration UI gets stuck.
Workaround: It is not possible to set up the Wi-Fi network via the Treon Gateway’s Configuration UI, instead you need to set it up via an SSH connection.
Space in SSID naming causes no connect
Known Issue: When trying to connect to a Wi-Fi network with a Space character in its SSID (Service Set IDentifier) name, the Treon Gateway might not recognize the network or fail to connect in certain cases.
Workaround: Rename the Wi-Fi network SSID or create a second access point with an SSID that does not contain a Space character.
Configuration UI failure in Access Point Mode
Known Issue: If you set a Treon Gateway into Access Point Mode while it is already connected to a Wi-Fi network, the Configuration UI is not reachable.
Workaround: Disconnect the Wi-Fi router the Treon Gateway is connected to for the meanwhile (or disable the Treon Gateway’s Wi-Fi connection via SSH connection) and only then set the Treon Gateway into Access Point Mode.
Older Treon Aito Release for Gateway versions
These issues have already been fixed and only occur in older versions of the Treon Aito Release for Gateway. Please update your Treon Gateway, Treon Gateway 2 or Treon Gateway in Protective Enclosure in order to avoid these issues.
Treon Gateway: Connecting to MQTT anonymously
Known Issue: Connecting to an MQTT without a username and/or password leads to an error.
Workaround: It is necessary to include the MqttUserName and MqttPassWord lines in the configuration file without any values or text:
[CloudAdapterAnonymous]
CloudType = azure_paho
CloudBackend = mqtt
MqttBaseUrl = URL
MqttPort = 8883
MqttUserName =
MqttPassWord =
Treon Aito Release for Gateway: up to version 6.5.2
Treon Asset Node: Time issues
Known Issue: The internal clock of the Treon Asset Node has the wrong time settings. This issue can occur in Treon Asset Nodes connected to Treon Gateways running Treon Aito Release 6.5.2 for Gateway or older.
Workaround: Update the Treon Gateway to the latest Treon Aito Release for Gateway. The Treon Asset Nodes will sync the time with the gateway and correct it in case it is more than 60 seconds out of sync.
Treon Aito Release for Gateway: up to version 6.5.2
Treon Gateway: Wi-Fi network not found in Configuration UI
Known Issue: If you activate a Wi-Fi network after you already have entered the Configuration UI on your Treon Gateway, it might not be recognized by the Treon Gateway.
Workaround: Activate the Wi-Fi you want to connect to already some time before you enter the Configuration UI on your Treon Gateway.
Treon Aito Release for Gateway: up to version 6.3.0
Treon Gateway: Access Point Mode activation problem
Known Issue: Access Point Mode on the Treon Gateway may fail to activate (get stuck) after configuring multiple networks with wrong passwords.
Workaround: Connect the Treon Gateway temporarily via an ethernet or cellular connection. This will restore Wi-Fi activation. Remove the conflicting Wi-Fi from Configuration UI settings.
Treon Aito Release for Gateway: up to version 6.3.0
Treon Gateway: Iotgw-application parser configuration issue
Known Issue: The configuration parser implementation of the Iotgw-application was changed from Python 2 to Python 3. The Python 3 parser cannot handle the configuration file with multiple sections with the same name.
Workaround: This is a configuration error in the .conf file, which needs to be fixed by the creator of the file.
Treon Aito Release for Gateway: up to version 6.3.0
Treon Industrial Node: Update failure
Known Issue: Updating the Treon Aito Release for Industrial Node for your Treon product may fail in some cases when the mesh network is busy.
Workaround: The update needs to be started again.
Treon Aito Release for Gateway: up to version 6.3.0
Treon Support
You still have questions? Our dedicated team of experts is happy to help you! Please contact Treon Support directly by e-mail.
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