Treon Connect user personas

Treon Connect is designed to support multiple roles within industrial environments. Understanding these user personas helps ensure smooth deployment, operation, and maintenance of your condition monitoring solution.

1. IT Administrator - Hannah

Mission: Managing access, hierarchy, and system connections

Key Responsibilities:

• Manages user access and permissions: Invites users, assigns roles, and creates secure access based on their responsibilities.
• Builds group hierarchy: Organizes users into groups by site, location, or role to ensure the right level of visibility and control.
• Ensures reliable connectivity: Verifies that sensors, gateways, and dashboards communicate seamlessly.
• Supports setup and onboarding: Guides users through Treon Connect to confirm end-to-end data flow.

2. Reliability Engineer - Fred

Mission: Every reliable system begins with clear maintenance strategy

Key Responsibilities:

• Defines reliability standards: Sets maintenance rules and ensures sensors are correctly mapped to critical assets.
• Oversees system performance: Monitors data trends to identify recurring issues or asset health concerns.
• Validates insights: Works with site teams to confirm data accuracy and refine alert thresholds.
• Drives continuous improvement: Collaborates with maintenance and IT to enhance uptime and asset reliability.

3. Site Maintenance Manager - Matt

Mission: Turning alerts into action to keep operations running

Key Responsibilities:

• Monitors and prioritizes alerts: Reviews all incoming alerts and classifies them by severity and urgency.
• Coordinates maintenance activity: Assigns work orders and aligns technicians to resolve issues quickly.
• Verifies resolution: Checks that problems are fixed, causes understood, and response times reviewed.
• Connects people and process: Bridges the gap between reliability, IT, and maintenance teams to ensure smooth operations.

4. Site Technician - Mike

Mission: From alert to action - keeping machines healthy

Key Responsibilities:

• Inspects and diagnoses faults: Receives work orders, investigates alerts, and identifies root causes.
• Performs repairs: Executes corrective actions safely and efficiently.
• Updates maintenance records: Documents repair details and attaches supporting images.
• Feeds back insights: Shares observations to help refine predictive alerts and maintenance practices.

5. Installation Technician - John

Mission:: From blueprint to operation – ensuring systems run strong.

Key Responsibilities:

• Prepares installation site: Verifies readiness and ensures all prerequisites are met.
• Installs equipment: Executes setup according to technical specifications and best practices.
• Configures and tests systems: Performs connectivity checks and functional testing for optimal performance.
• Documents installation details: Records configurations, captures images, and updates system logs.